Terms & Conditions

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Terms & Conditions

General

  • All To Gather reserves the right to make changes to the product, pricing, and any other content on the website.

  • We may take photos or videos of your event space set up or balloon order for advertising and publicity purposes. If you do not wish for your order to be included in such, please inform us in writing prior to the confirmation / payment of the order. Failing which, you irrevocably waive all rights which you may have now or in the future including but not limited to your rights under the Copyright Act or any similar laws of any jurisdiction, and acknowledge All To Gathers right to use your name, biographical details, photographs and recordings.

Event Space Booking

Confirmation and Reservation

  • Due to the scarcity of the venue, the date and duration of the booking must be confirmed with full payment and necessary documents for our representatives to submit the booking request. The outcome of the booking request will be communicated within 24 hours from payment, and deemed confirmed once cleared by management.

  • In order to maintain the cleanliness of the venue, a compulsory cleaning session fee is applicable for each booking.

  • A refundable security deposit is required to insure the risks of unforeseen incidences resulting in damages or costs to the venue. A softcopy of the Event Liaison’s ID is required and will only be used exclusively with regards to the booking and not for any other means. In the extraordinary event that the damages exceed the amount the deposit, Management reserves the right to recover these damages from the Event Liaison.

  • Any matters regarding outstanding balance, including the security deposit will be resolved within 2 – 5 days from the end of the booking.

For a detailed Terms & Conditions, please refer to the Terms & Conditions PDF in the Google Drive link sent via WhatsApp.

Balloons & Party Supplies

Product Ordering

  • All product photos are for illustrative purposes only. The actual colours and sizes may vary from the product photos and from the screen due to monitor colour restrictions.Pictures are for reference only and elements within the photo may not be part of the item. Please read the item description carefully.

  • All measurements of weight and size for products are approximations only.

  • All To Gather reserves the right to substitute, change, accept or reject any personalised artwork on balloons. Slight changes to design may be made depending on the balloon size and add-ons as we deem fit for practical and aesthetic purposes.

  • All orders are subject to acceptance by All To Gather, at the time order is placed. Payment must be completed within 24hours for quote to remain valid, unless otherwise agreed on.

  • It is recommended to schedule for delivery or self-collection 2 hours prior to your event to ensure balloons are in the best condition.

  • In the event that balloons burst or deflate during delivery, All To Gather will issue a refund or exchange, depending on the situation. Please note that All To Gather will issue an exchange only for 18” or larger foil balloons. For other balloons, All To Gather will issue a refund via store credit instead.

  • All To Gather’s website will only assist with delivery booking. Once the order is picked up by the Lalamove driver, lalamove will be in direct contact with you for all delivery matters. In event of failed delivery (driver is unable to contact the recipient after 3 attempts), you may contact the driver directly to arrange for re-delivery (delivery fees + surcharges will apply, subject to available slots).

Cancellation or Change to order

  • Order cancellations are not allowed after order is placed.

  • Under extraordinary circumstances where a cancellation is possible (subject to management approval), any discount codes used will be forfeited. The remaining amount will be turned into store credit. Strictly no refunds will be made.

  • Store Credit Terms and Conditions: Coupon codes for store credit will be issued with one-month validity. Orders must be placed before expiry to successfully utilize the code.No extension or further cancellation of order is allowed.

Return Policy

  • All items will be inspected for defects before being dispatched for delivery, mailing or self-collection. All To Gather is not responsible for damage on items due to improper care. We will only accept returns due to manufacturing defects or items damaged before delivery/collection or incorrect orders being sent.

  • Any request for a return must be made within 7 days from the date of delivery.

  • Exchanges can only be done at the All To Gather office (10 Jln Besar, #16-03 Sim Lim Tower, Singapore 208787) during office hours. Kindly inform All To Gather with a photo of the product via WhatsApp @+65 8836 7084 or email to hello@alltogather.sg in advance, and return the product in the same condition it was received, including any packaging. For exchanges due to defective items or items damaged before delivery/collection, a 1 to 1 exchange of the same item will be given.

  • For refunds, kindly inform All To Gather with a photo of the product via WhatsApp @+65 8836 7084 or email to hello@alltogather.sg and mail the product back in the same condition it was received, including any packaging.

Reward Points

  • To earn reward points, you must create an account and be logged in before placing your order.

  • Reward points currently do not have an expiry date, but this may be implemented in the future.

  • Discount codes are not transferable for Cash.

Disclaimer

  • Under no circumstances shall All To Gather be held responsible or liable in any way for any damages, losses, costs or claims resulting whether directly or indirectly from the use of or inability to use this website or from the user’s reliance on the information and material on this website.

  • All information provided on this website is provided on an “as is” basis, and All To Gather accepts no responsibility or liability in any way for the accuracy or completeness of the information and materials contained in this website. All To Gather gives no warranty that any errors will be corrected or that this website will be free of all viruses or other harmful or invasive elements.

  • This website may contain links to other websites, and other websites may contain links to this website. All To Gather does not in any way endorse the linked sites or the respective contents thereof, in providing these links. All To Gather shall not be held responsible or liable in any way for any damages or losses caused or sustained by the user whether in connection with any use or reliance on information or material from such sites.

  • All To Gather reserves the right to amend or modify any of these terms at any time, without giving prior notice to the user, and such amendments shall be effective immediately upon inclusion or publication on the website.

  • These terms shall be governed by and construed according to the laws of the Republic of Singapore, and any claim relating to the use of this website shall be heard by the Singapore courts. In the event that any dispute results whether directly or indirectly in connection with these terms, the parties shall at first instance take reasonable efforts to settle and resolve such disputes in good faith amicably by negotiation.

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